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no signal on my note 20 ultra

(Topic created on: 2/25/21 8:06 AM)
useruNf5VPliMT
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Note20
Hello I recently downloaded the new software update now my phone doesn't get a signal. I tried resetting and that didn't work. Anyone else experience this?. 
I read somewhere that if I take off 5g from the network connection settings it will start working again. This turned my signal back on but now I don't have 5g which is why I bought the phone
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

I recommend reaching out to your carrier for further assistance regarding this. 

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Plantguru
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Note20
I've only had this happen once where the phone lost 5g signal and mobile connection. Didnt even switch to LTE or anything either. A restart fixed the issue but since it's not working for you, I'm not sure how to help. I hope you find a fix!
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SamsungJoJo
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Samsung Moderator
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Note20

I recommend reaching out to your carrier for further assistance regarding this. 

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SamsungJoJo
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Note20

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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