I called samsung because my glass is scratched already on my note 20 ultra. I didnt drop it or anything and there is a good scratch in it. They pretty much told me its to bad. So much for the new gorilla glass. And support for your new $1300 flagship phone. What a joke.
Sorry, I missed the joke. No one claimed that the new Gorilla Glass won't scratch. And cosmetic issues like scratches are not covered by the warranty. When you say "already", how long have you had the phone for? I mean some scratches are totally normal, I had mine for about two weeks, and have a couple of minor scratches now too. I don't use a screen protector and I don't expect my glass to look like new for ever.
have the phone 2 weeks and its not a minor scartch its pretty significant. enough if you run your fingernail across it it will stop you. i didnt drop or do anything to the phone to cause this. but if you want to defend samsung over it, more power to you. the glass is junk on this phone. and samsung should stand behind thier product. not automatically blame the person for it.
i should have known posting a problem with my phone would bring out all the fanboy defenders...lol. maybe the same will happen to your phone someday and hopefully samsung will tell you that its your fault...
Samsung did not make the glass. Corning did. Corning is the worlds leading manufacturer of scratch & shatter resistant glass. What should samsung have used if not the latest glass by corning? Who from samsung came and scratched your screen? My phone is 1 week away from being a month old, with no screen protector, and no scratches, not even micro ones.