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Constellation
I recently did an update to the software on my phone to the 9.0 version. Every since then I am having connection issues. If my MMS is working then my mobile data will not work. On the flipside if my mobile data is working then my MMS does not work. I keep having to switch my APN to make which ever one work that I need at that moment. I have contacted my carrier (Total Wireless/Verizon) several times. After the fifth time of calling and them not being able to resolve the issue, they said it was a Samsung issue. Is there an issue on the Samsung side or do I need to contact my carrier again. The APN for my mobile data to work is TRACFONE.VZWENTP the APN for my MMS to work is vzwinternet. Thank you for your assistance in this matter.
1 SOLUTION

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Product Expert

Hey @userJvYO20onhO ,

 

                  If the features work at all that its most likely not the phone the fact that the data works as well as the mms messaging though not at the same time tells me it's an instruction issue between the carrier and the device.  Here are some apn settings that you can try.

 

Verified Setting:

  • APN Name- Verizon Internet
  • APN- TRACFONE.VZWENTP
  • MMSC- https://mms.vtext.com/servlets/mms
  • MCC-311
  • MNC-480
  • APN Type- default,dun,supl
  • APN Roaming Protocol- IPv4/IPv6
  • Bearer-GPRS, eHRPD, HSUPA, HSDPA, HSPA, LTE, UMTS, EDGE
  • MVNO Type- None

Total Wireless Samsung Galaxy:

  • APN Name-Total Wireless
  • APN- TRACFONE.VZWENTP
  • MCC-311
  • MNC-480
  • APN Type- default,mms
  • APN Protocol- IPv4

Alternate 1:

  • APN Name

    Total Wireless

  • APNTRACFONE.VZWENTP
  • MMSChttps://mms.vtext.com/servlets/mms
  • MCC311
  • MNC480
  • APN Typedefault,supl
    APN ProtocolIPv4/IPv6
    APN Roaming ProtocolIPv4/IPv6
    BearerUnspecifed
    MVNO TypeNone

Alternate 2:

Alternate 3:

I know it is a lot but hopefully one of these will work for you.  Contacting the carrier and asking them to reprovision your device is also an option.  If this was helpful please leave a like and make accept as a solution.

 

                                    Take Care,

                               ddsanchez_82

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4 REPLIES 4
Highlighted
Product Expert

Hey @userJvYO20onhO ,

 

                  If the features work at all that its most likely not the phone the fact that the data works as well as the mms messaging though not at the same time tells me it's an instruction issue between the carrier and the device.  Here are some apn settings that you can try.

 

Verified Setting:

  • APN Name- Verizon Internet
  • APN- TRACFONE.VZWENTP
  • MMSC- https://mms.vtext.com/servlets/mms
  • MCC-311
  • MNC-480
  • APN Type- default,dun,supl
  • APN Roaming Protocol- IPv4/IPv6
  • Bearer-GPRS, eHRPD, HSUPA, HSDPA, HSPA, LTE, UMTS, EDGE
  • MVNO Type- None

Total Wireless Samsung Galaxy:

  • APN Name-Total Wireless
  • APN- TRACFONE.VZWENTP
  • MCC-311
  • MNC-480
  • APN Type- default,mms
  • APN Protocol- IPv4

Alternate 1:

  • APN Name

    Total Wireless

  • APNTRACFONE.VZWENTP
  • MMSChttps://mms.vtext.com/servlets/mms
  • MCC311
  • MNC480
  • APN Typedefault,supl
    APN ProtocolIPv4/IPv6
    APN Roaming ProtocolIPv4/IPv6
    BearerUnspecifed
    MVNO TypeNone

Alternate 2:

Alternate 3:

I know it is a lot but hopefully one of these will work for you.  Contacting the carrier and asking them to reprovision your device is also an option.  If this was helpful please leave a like and make accept as a solution.

 

                                    Take Care,

                               ddsanchez_82

View solution in original post

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Constellation

That was VERY HELPFUL! Option 2 seems to have worked for me. Between 2 days, I spent over 5 hours on hold with no one even saying a single word to me. That doesn't count the hours spent actually talking with representatives. You fixed my issue within minutes! Thank you so much.

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Product Expert

@userJvYO20onhO ,

 

           I am so glad I was able to help.  If you have any other questions you know you have a whole community for support.

  

                                     Take Care,

                                ddsanchez_82

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Astronaut

It's been happening to my phone since the update

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