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Asteroid

Abandoned: Note 8 Customers

I just finished a chat support session regarding the loss of GPS functionality on mine and my wife's Galaxy Note 8 phones (SM-N950U).  The support person was familiar with the problem and it seems most likely to have been caused by a software update.

The Note 8 was released in Sept. 2017, so it is only three years old.  This GPS issue has been dogging us since at least June 2020 and I see no fixes in sight and Samsung advises that the phone will NOT receive an Android 10 upgrade.  Unfortunately it seems us Note 8 users have been abandoned by Samsung.

 

One purchases a flagship product costing around $1000 each and this is the treatment we get?  This is the Galaxy Note product that succeeded the Note 7 disaster!   Sorry but please explain, why I would ever purchase another Samsung phone?

9 REPLIES 9
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Re: Abandoned: Note 8 Customers

who is your carrier is your phone?
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Asteroid

Re: Abandoned: Note 8 Customers

T-Mobile is our carrier.  From reading community forums it appears the GPS issue crosses carriers.

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Asteroid

Re: Abandoned: Note 8 Customers

honestly I want to write to the website and do it cheaper than buying it from a phone company.
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Cosmic Ray

Re: Abandoned: Note 8 Customers

Yes, why should we. They should add us since we had the 1st device after the Note 7 disaster!!! But they don't care or even want to entertain the notion, just make more money is the objective by have us keep updating and buying new phones! Us suckers
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Asteroid

Re: Abandoned: Note 8 Customers

I have T-mobile and my GPS is fine. I hope that doesn't go out. are you using Google. maybe you need to update the app.
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Asteroid

Re: Abandoned: Note 8 Customers

Hey Shona, to be clear, the GPS works but often when using car navigation it will stop working and show us moving at 0 MPH.  Turning location off, then back on remedies the problem temporarily.  Have done a factory reset, updated everything, cleared caches, storage, etc.  I see many people complaining of the same issue, glad you don't have it.

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Asteroid

Re: Re: Abandoned: Note 8 Customers

I actually did have this problem with my note 8. sad they won't do anything about it. I switched to note 10.
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Re: Abandoned: Note 8 Customers

I would try flashing unlocked software it's your model number with a 1 on the end. so its (SM-N950U1) do a fresh flash meaning let it wipe the phone out. On Odin it would be CSC not CSC Home. I hope this works
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Astronaut

Re: Re: Abandoned: Note 8 Customers

trying, my note does the same, gps stops working often and shows 0 mph.
I restart maps and it works again for a while.
Happened after android 9 update
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