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MrsDrob07
Astronaut

All Calls automatically rejected after update

I finally gave in and updated by Note 8 after the 10 was released and now all of my calls are automatically rejected. Big surprise. Does anyone know of a fix for this other than buying a Note10 despite the fact that my Note8 is in perfect condition?

14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: All Calls automatically rejected after update

Does this occur with the device in safe mode?

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MrsDrob07
Astronaut

Re: All Calls automatically rejected after update

Safe mode?

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Samsung Moderator
Samsung Moderator

Re: All Calls automatically rejected after update

1. Turn off the device
2. Now switch your phone back on. Immediately you see the Samsung logo appear on your screen, press and hold the Volume Down key until the phone boots completely to the home screen.
3. You should now see a watermark caption "Safe Mode" at the bottom left corner of your phone screen. This will now disable all 3rd party apps.
 

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MrsDrob07
Astronaut

Re: All Calls automatically rejected after update

YEs, the call came through as normal in Safe Mode

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Samsung Moderator
Samsung Moderator

Re: All Calls automatically rejected after update

If the issue doesn't occur with the device in safe mode then there is a third-party app causing this. You may have to delete your third-party apps one by one (starting with the most recent) until you find the one causing this.

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MrsDrob07
Astronaut

Re: All Calls automatically rejected after update

I don't have any recent apps. This happened after I installed Samsung's update. 

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MrsDrob07
Astronaut

Re: All Calls automatically rejected after update

Is there a way to roll back the updates. My phone was fine until  I was FORCED to update it. 

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Samsung Moderator
Samsung Moderator

Re: All Calls automatically rejected after update

There is no Samsung authorized way to revert an update.

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MrsDrob07
Astronaut

Re: All Calls automatically rejected after update

Wow...I've had nothing but Samsung devices for the last 7 years. Now I don't think I'll ever buy another. Thanks for your assistance!

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