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Constellation

Answered Remotely

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So multiple people have told me they have tried calling me and some random person answers the call. Its the same number they have been calling me on. On my side my phone says i missed a call but the call was answered remotely. Any help would be appreciated. Thanks in advanced.

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Community Manager
Community Manager

Re: Answered Remotely

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Hello @userExUEoK9JOh, I would recommend speaking with your carrier to see if they have any suggestions on what could be causing this. There may be a feature enabled where your calls are being forwarded to another device. Check with them to see if that feature is enabled on your device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Community Manager
Community Manager

Re: Answered Remotely

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Hello @userExUEoK9JOh, I would recommend speaking with your carrier to see if they have any suggestions on what could be causing this. There may be a feature enabled where your calls are being forwarded to another device. Check with them to see if that feature is enabled on your device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Answered Remotely

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Thank you. I havw got in contact with them and i believe they got it resolved. My voicemail number for some reason was wrong on my call forwarding. So it was said that my calls were going through to the wrong number at some points. Thanks again. 

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Samsung Moderator
Samsung Moderator

Re: Answered Remotely

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You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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