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Astronaut

Applications not installing correctly

My Note 8, since the last android update, has had difficulties installing/updating applications from the Google Play Store. It seems the apps download very slowly or only partially before getting 'stuck' or they get to 99-100% download but never intiate the install.  I had been following a few threads on this topic but no solutions have come to frutition. These are the steps I have taken thus far:

 

Deleted data/cache from; Google Play Store, Google Play Services

Tried to update/install over 3 different types of networks (work wifi, 4GLTE, Home wifi)

Disabled all 3rd party applications

Attempted updating apps in 'Safe Mode' - this procured the same results

reset the samsung download manager

Verified it was only Google Play and not Samsung Store giving me grief

Factory Reset device (apps not installing even from a backup)

 

Device Notes:

Model: SM-N950U1

Baseband: N950U1UES7DSK5

Carrier: Verizon

 

I have noticed that after deleting data/cache from the 'Play Store' while an app was stuck at 100% sent it into the install phase and then the app would successfully install the app. Listen, this is not an acceptable workaround. Please help! 

 

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Applications not installing correctly

Try clearing the cache partition of the phone.

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.



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