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userW8nTnEY8Tu
Constellation

Apps will not install or update.

I can not update apps or install new apps on note 8. I have plenty of storage and my os is up to date. Has anyone found an easy fix for this?

6 REPLIES 6
userAKNeuAkM2U
Asteroid

Re: Apps will not install or update.

What happens when you try?  Do they get to 99 or 100% and then just sit there in Play Store?

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Samsung Care Ambassador

Re: Apps will not install or update.

Have you tried clearing your system cache and resetting your network?



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Charlie
Cosmic Ray

My backup phone (Galaxy S8+) has the same issue, so what...

My backup phone (Galaxy S8+) has the same issue, so what I do every time the apps don't want to download the updates, is to turn off the phone then turn it back on, and that works for me.. Do not restart, instead turn it off.

P.s. I reported the issue to a Samsung specialist, and he told me It might be a system error

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AngelicaNicole
Astronaut

It's more than likely something to do with Google, and no...

It's more than likely something to do with Google, and not your actual device. I work as customer support for 3rd party Google, and your best bet is to try the steps here:

https://support.google.com/googleplay/answer/7512202

Hope this helps!

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Samsung Care Ambassador

Re: It's more than likely something to do with Google, and no...

Try contacting your carrier. I'm able to download and update just fine



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userOEG70PjV5P
Constellation

I had that problem when I was using my school email accou...

I had that problem when I was using my school email account by accident. Go to play store and make sure you're signed in with the correct account?

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