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Samsung_CYbGPUD
Astronaut

3:09 PM

I had to have my battery replaced in my note 8 and everytime i plug it up it goes off i have to take the charger out turn the charger on the other side and it comes on can u tell me why it does that

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Battery

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Thank you so much for reaching out to us for assistance with your battery concerns.

We would recommend giving this troubleshooting article a try: http://www.samsung.com/us/support/troubleshooting/TSG01001366/

Hope this finds you well!
 

^SamsungZell


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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Battery

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Have you tried another charger with your device?

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Samsung_CYbGPUD
Astronaut

Re: Battery

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Yes multiple ones and it does the same thing

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Samsung Moderator
Samsung Moderator

Re: Battery

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Can I ask where you had your battery replaced?

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Samsung_CYbGPUD
Astronaut

Re: Battery

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I call phone place in my local mall but it was doin this before I got it replaced

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Samsung Moderator
Samsung Moderator

Re: Battery

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Did you take your device to a place called UbreakIfix?

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Samsung_CYbGPUD
Astronaut

Re: Battery

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No its cellaris or something like that

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Samsung Moderator
Samsung Moderator

Re: Battery

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I would recommend taking your device back to them to see if they are able to diagnose the symptoms.

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Samsung_CYbGPUD
Astronaut

Re: Battery

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I mean it charges jus when I plug up a charger a certain way it goes off

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Samsung Moderator
Samsung Moderator

Re: Battery

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Thank you for that information, based on the information you provided during this transaction. 

We would recommend taking the device back to the local service center to have them evaluate the device.


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