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Cosmic Ray

Black dot on camera screen

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I have a galaxy note 8 U.S. version and for the past month I noticed a black dot in the upper middle of my screen this is only when I'm using the telephoto lens and it's still does it even in safe mode ?20200402_112447.jpg

 

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Product Expert

Re: Black dot on camera screen

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I see. Then it would appear that it's something inside the camera lens. Unfortunately, the only way to remove it, would be to go to a Samsung Authorized Repair location found here https://www.samsung.com/us/support/service/locations/

and have them open up the phone and replace the rear camera.

Sorry I couldn't be of much help, but I hope it at least gave you a direction to take.

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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9 REPLIES 9
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Product Expert

Re: Black dot on camera screen

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Hello @usertACfBGP76s ,

 

Does this black dot appear on the screen when only using the camera? Have you had it repaired or replaced before?

 

 

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Cosmic Ray

Re: Black dot on camera screen

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This only appears when I'm using the camera app on a few camera modes ( photo, live focus, slow motion and super slow motion) and I never had it replaced this is the original camera lens no scratches since I bought the phone brand new 

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Product Expert

Re: Black dot on camera screen

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Is there a plastic wrap on the rear camera? Does it happen when you're using the front camera? It looks like there's something in front of the rear camera whether it's inside the lens on or on the lens.

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Cosmic Ray

Re: Black dot on camera screen

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No plastic wrap it doesn't appear on the front camera just the rear, it still appears even though I clean the camera lens on the back of my phone.

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Product Expert

Re: Black dot on camera screen

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Hello.

 

If its still occurring in safe mode and you verified there is not blocking the camera such a plastic film or dust or debris. Its possible the camera has been damaged or malfunctioning. It will definitely need to be repaired. Due to the current pandemic there are limited amount of service facilites open. You can contact 1-800-Samsung to find your nearest open location  or to receive a free shipping label to mail your device in for service.  You can also foolow this link. 

 

https://www.samsung.com/us/support/service/

 

 

Hope this was helpful!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you

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Cosmic Ray

Re: Black dot on camera screen

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The black dot only appears on 2x zoom telephoto when I'm looking at a specific color when looking at a blue or white wall it'll appear 

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Product Expert

Re: Black dot on camera screen

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I see. Then it would appear that it's something inside the camera lens. Unfortunately, the only way to remove it, would be to go to a Samsung Authorized Repair location found here https://www.samsung.com/us/support/service/locations/

and have them open up the phone and replace the rear camera.

Sorry I couldn't be of much help, but I hope it at least gave you a direction to take.

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

Reply
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Cosmic Ray

Re: Black dot on camera screen

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That's fine, I've noticed this since the beginning of march and yeah I'll have to get my rear camera replaced other than that thanks you for the help.

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Product Expert

Re: Black dot on camera screen

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The device needs to be shipped out for repair 

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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