cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Cosmic Ray

Cant answer incoming calls

JUMP TO SOLUTION

Sgn8

Since this update that I could not avoid, I can not answer many incoming calls. I can see who it is, the red and green phone pieces are there, it looks all normal. But... my phone rings, I have to unlock it (major pain in the butt) then I tap on the answer phone, green, and nothing, tap, tap, tap, tap, nothing. Hit the red one, it hangs up and i call them back. I have changed how i answer it options and it's like I didnt even change a thing, I can not seem to get it to answer most incoming calls. The ones I do get to answer are with no rhyme or reason.

This is becoming a thorn in my side, can anyone help me?

Next problem will be regarding Samsung giving this keyboard a mind of its own.

Thanks

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Cant answer incoming calls

JUMP TO SOLUTION

To answer a call, touch the green icon and slide it towards the center. To decline a call, touch the red icon and slide it toward the center.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
20 REPLIES 20
Highlighted
Samsung Moderator
Samsung Moderator

Re: Cant answer incoming calls

JUMP TO SOLUTION

To answer a call, touch the green icon and slide it towards the center. To decline a call, touch the red icon and slide it toward the center.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Cant answer incoming calls

JUMP TO SOLUTION

So what happened to one tap dismiss? Why would you make us have to do an additional step...  Especially when you're half-asleep? This is a stupid. Give us our single tap back.

Reply
Loading...
Highlighted
Astronaut

Re: Cant answer incoming calls

JUMP TO SOLUTION

Hello!

 

This method is not working on my Galaxy Note 10+. I am unable to take/answer incoming calls  even though I can see the name/number of the caller. Please help. 

 

Many thanks in advance.

 

Best,

 

Bharat

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Cant answer incoming calls

JUMP TO SOLUTION

Have you tried any of the troubleshooting steps mentioned in the thread?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Cant answer incoming calls

JUMP TO SOLUTION

It worked

Reply
Loading...
Highlighted
Cosmic Ray

Your kidding... Thank you, I felt like I was going to get...

JUMP TO SOLUTION

Your kidding...

Thank you, I felt like I was going to get bone spurs trying to answer the stupid phone! They coud have made a notice the changes intro for the fool update.

Thank you very much!

How do im get my phone screen to stop turning off when I get a call? Smiley Happy

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Your kidding... Thank you, I felt like I was going to get...

JUMP TO SOLUTION

The screen is designed to turn off while you are on a call, when you put the phone to your face. This is so buttons aren't accidentally pushed while you are in the call. However, if you pull the phone away from your face and the screen doesn't light back up, you can press the power button on the right side of the phone to light up the screen.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Your kidding... Thank you, I felt like I was going to get...

JUMP TO SOLUTION

Thank u for explaining why the screen goes off. But mine goes off no matter what but the power button is easy to press. I had figured this out long ago but just didn't know why it went dark. Now that I Do know I'll stop getting irritated with it since it's a goo reason. 

Unfortunately, I have not had much luck getting the phone to let me answer a dang call. I've cleared the cache from the apps settings. Then found a thread about cleaning the system cache after booting into similar to safe mode on a pc. I'm good at troubleshooting pcs.. Do it for people often. But this has me irritated. It helps if I do a soft reset (aka rebooting the thing.. Don't know why some guy called it a soft reset but oh well). There have been an onslaught of updates to this phone. So hard to know if one is to blame. I suspect some hairline fractures of this fragile glass screen might be my culprit. & yes.. I have a good case with bumpers And I had what was supposed to be a good screen protector. It was worse than anything. Never ever had this happen with any of my other phones. Any other ideas about this would be welcome. Going to get the screen fixed as soon as I have the money anyway. Thx for the good answers. 

Reply
Loading...
Highlighted
Supernova

Re: Cant answer incoming calls

JUMP TO SOLUTION

@TileTapper wrote:

Sgn8

Since this update that I could not avoid, I can not answer many incoming calls. I can see who it is, the red and green phone pieces are there, it looks all normal. But... my phone rings, I have to unlock it (major pain in the butt) then I tap on the answer phone, green, and nothing, tap, tap, tap, tap, nothing. Hit the red one, it hangs up and i call them back. I have changed how i answer it options and it's like I didnt even change a thing, I can not seem to get it to answer most incoming calls. The ones I do get to answer are with no rhyme or reason.

This is becoming a thorn in my side, can anyone help me?

 

Next problem will be regarding Samsung giving this keyboard a mind of its own.

 

Thanks


Tap and hold phone app shortcut on your home screen. Then when context menu appears, tap on App info. Then go to storage and clear data


Reply
Loading...