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Defective Battery

I am getting the run around as my battery for my Note 8 is about to blow up. It swelled up so much that it literally blew the cover off my phone which was not even in use. I am tired of being transferred to people who say that they can fix it and then transferred to another person who said they can't do it. Last person that I spoke to was a supervisor in specialty claims and he wasn't the greatest help and lied to me. I was supposed to get a call back last week. Too date no return call. I even emailed and still nothing. This is obviously a defective battery that is ready to blow and no one wants to help me with this issue.