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ImNotTheOne
Asteroid

Download custom os

Ok so I tried to hard reset my note 8 today and it goes to download a custom os instead what's going on

8 REPLIES 8
Samsung Care Ambassador

Re: Download custom os

@ImNotTheOne it sounds like you were holding down the power and volume down buttons hopefully this will help 

 

Hard Reset with Hardware Keys
1. As mentioned previously, before you proceed with the hard reset, it is highly recommended that you back up all of your important data on a computer, hard drive or external SD card.
2. Ensure the device is turned off
3. Press and hold the Bixby key and the Volume up key, then press and hold the Power key. 
4. When the Android mascot appears, release all keys. You should see “Installing system update” for approximately 30-60 seconds before the Android system recovery menu appears. 
5. Use the Volume down key to navigate through the recovery menu and highlight “Wipe Data/Factory Reset” and press the Power key to select. 
6. Press the Volume down key until ‘yes’ is highlighted and press the Power key.
7. When the Factory reset is complete, press the Power key to select “Reboot system now”. The phone will restart with all data reset. 

 

Gary-B82-Ambassador-Signature2Note 10+ User on Verizon Wireless
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ImNotTheOne
Asteroid

Ok so I finished the wipe and all that but it said I didn...

Ok so I finished the wipe and all that but it said I didnt have permission to do such a thing

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Highlighted
Samsung Care Ambassador

Re: Ok so I finished the wipe and all that but it said I didn...

That's odd Ive never seen that pop up before were you able to set your phone back up


Gary-B82-Ambassador-Signature2Note 10+ User on Verizon Wireless
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ImNotTheOne
Asteroid

This is close to what it said

This is close to what it said

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burre
Constellation

Re: This is close to what it said

I think that's a reset protection, a Google FRP.

To proceed you need to log in in your google account.

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ImNotTheOne
Asteroid

This is what it shows when I wipe my cache

This is what it shows when I wipe my cache

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ImNotTheOne
Asteroid

And why is this app we r using tripping out?

And why is this app we r using tripping out?

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Samsung Moderator
Samsung Moderator

Re: And why is this app we r using tripping out?

Have you tried closing out the app and reopening it?

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