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Astronaut

Ear speaker not working

Whenever I am on the phone I have to have them on speakerphone or i can hardly hear them been going on for little over a month. Any suggestions?

11 REPLIES 11
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Asteroid

Re: Ear speaker not working

Same issue on my note 10+ at times

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Samsung Moderator
Samsung Moderator

Re: Ear speaker not working

Is this happening on all calls or just with certain contacts?

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Astronaut

Re: Ear speaker not working

All calls in coming and outgoing

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Samsung Moderator
Samsung Moderator

Re: Ear speaker not working

Are you able to test a call while your device is in safe mode? Are you using the stock calling application?


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Constellation

Re: Ear speaker not working

I can't hear callers at all through the ear speaker, I have to put the caller on speaker to have a conversation.  They can hear me but I can't hear them. I've gone through troubleshooting with Verizon including using safe mode and factory reset.  Nothing has resolved this issue. Please help, I only had my new phone for 2 weeks when this started.

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Samsung Moderator
Samsung Moderator

Re: Ear speaker not working

Can I have your full model code?







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Constellation

Re: Ear speaker not working

My phone is actually a Note 9 but I seem to be having a similar issue as the Note 8 with the ear speaker not working.  Model SMN960UZSFV

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Samsung Moderator
Samsung Moderator

Re: Ear speaker not working

Was this device purchased in the U.S.?







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Constellation

Re: Ear speaker not working

Yes, I purchased the phone at Best Buy through Verizon

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