cancel
Showing results for 
Search instead for 
Did you mean: 
userQ491eZsFq2
Asteroid

Fast charge problem Note 8 June 2019

Hello, since the last security update fast charge doesnt work on my note 8.

I m using original adapter and cable. Tried with anothet samsung chargers, nothing.

I cleaned the charging port and the cable one, still nothing.

Fast wireless charging its working.

Maybe a software problem or the charging port may be broken?

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Fast charge problem June 2019

Do you experience these symptoms if you charge your device in safe mode?

Reply
Loading...
userQ491eZsFq2
Asteroid

Re: Fast charge problem June 2019

Yes, still in normal charge.

I forgot to say that i factory restarted the device and still the same result. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Fast charge problem June 2019

Thank you for that information. We would recommend a service repair. Can I please have your full model number and IMEI in a private message?

Reply
Loading...
Highlighted
userQ491eZsFq2
Asteroid

Re: Fast charge problem June 2019

Sure, sent.

I wanted to know sure if it s a software problem...service rules in my country leaves me without this phone for 15 days.

Reply
Loading...