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userLC0eI2QeT9
Constellation

Forward facing camera

Good morning. I got a replacement note 8 and noticed the forward facing camera freezes upon opening. I have tried downloading other camera apps to see if it was a software issue. That did not fix the problem. I tried clearing the cache, and the data and just completed a factory reset. All to no avail. Help me Samsung community, you are my only hope.

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Forward facing camera

@userLC0eI2QeT9 Does this issue still appear in safe mode?

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userLC0eI2QeT9
Constellation

Re: Forward facing camera

Yeah the problem still occurs in safe mode.

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Samsung Moderator
Samsung Moderator

Re: Forward facing camera

Can you send me a private message using this link here? Provide the following information.

  • Model number
  • IMEI number
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MsDaze1
Constellation

Re: Forward facing camera

Hello there im having the same issue camera wont work on front mode tried safemode and factory reset please help me out 

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userLC0eI2QeT9
Constellation

Re: Forward facing camera

Update: went to use message app (verizon) to send picture and accidentally selected camera. Checked forward facing camera and it worked. Exited messenger and opened samsung camera app and the forward facing camera now  works! Unfortunately, the rear facing camera now takes 1-2 seconds to focus when attempting to zoom 

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