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Aubrey H
Asteroid

Galaxy Note 8 Horizontal lines on screen

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I have a Note 8 that has horizontal lines show up on the screen.  Originally I thought it would be random times when the lines would show up, but I've now found they show up when the brightness of the screen is turned down.  I've restarted the phone and the problem always comes back.  The horizontal lines are not static and are always moving up and down (not scrolling).  If I take a screen shot of the phone, the lines are not present.  Please advise.

 

Specs:

Phone:  Samsung Note 8

Android Version:  7.1.1

Samsung Experience version:  8.5

 

 

1 SOLUTION

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Aubrey H
Asteroid

Re: Galaxy Note 8 Horizontal lines on screen

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For anyone that may find this link, this has was my solution.

 

Sending my phone into Samsung for 2 weeks to examine the phone was not an option for me.  Fortuanantly, a Best Buy near me is an authorized Samsung Repair Center.  They replaced my LCD panel which did not resolve the problem.  The only other part that would cause this issue is the video chipset which is integrated into the motherboard.  They called Samsung and they are shipping me a replacement phone.  I'm not sure if it's new or refurbished though.

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23 REPLIES 23
Samhnn
Halo

Galaxy Note 8 Horizontal lines on screen

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Same problem.
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Aubrey H
Asteroid

Re: Galaxy Note 8 Horizontal lines on screen

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Are moderators not available for help on here?  I may need to start posting on multiple social media accounts and youtube to get any traction.

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Red Giant

Re: Galaxy Note 8 Horizontal lines on screen

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@Samhnn & @userbI4nzwOn27  I'm truly sorry to hear you both are experiencing this. If you have already done troubleshooting to the point of performing a factory reset on your device and you still see these lines, I would recommend reaching out to one of other lines of support for immediate 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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Aubrey H
Asteroid

Re: Galaxy Note 8 Horizontal lines on screen

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Well that experience was disappointing.  Basically I have to send my phone in for 5-7 buisness days and wait for Samsung to evaluate it.  Who is able to be without a cell phone for that amount of time these days?  This is my first time back to Samsung since the s3 and I get a defective phone, fun times.

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Aubrey H
Asteroid

Re: Galaxy Note 8 Horizontal lines on screen

JUMP TO SOLUTION

For anyone that may find this link, this has was my solution.

 

Sending my phone into Samsung for 2 weeks to examine the phone was not an option for me.  Fortuanantly, a Best Buy near me is an authorized Samsung Repair Center.  They replaced my LCD panel which did not resolve the problem.  The only other part that would cause this issue is the video chipset which is integrated into the motherboard.  They called Samsung and they are shipping me a replacement phone.  I'm not sure if it's new or refurbished though.

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user1VF137YC2Z
Constellation

Re: Galaxy Note 8 Horizontal lines on screen

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Did they send you a new or refurbished phone? How long did it take?

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GTNMNEY
Constellation

Re: Galaxy Note 8 Horizontal lines on screen

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Same issue here... Been happening for about 1 month so far. Guess it's time to give them a call about it

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userkt0SA5NkkZ
Constellation

Re: Galaxy Note 8 Horizontal lines on screen

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Yep same issue for me it can be annoying sometimes when I want to use my phone on low brightness they show up especially on a darker background

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userfUP4IC7Him
Astronaut

Re: Galaxy Note 8 Horizontal lines on screen

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How much it costed for you

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