Hello @CandyElektra ,
Just reaching out to confirm youve had your issue resolved. I noticed your question hasnt been resolved. Please follow up for more information if needed. If you have not received a solution for your damaged device you can follow the link listed below:
For Samsung Care Authorized locations near you:
Hope this was helpful!
Be sure to click " ✓ Accept as Solution" if your question was resolved. If not please follow up for more assistance.
Okay sounds like you need to get device inspected and repaired . For repair, here is the link: https://www.samsung.com/us/support/contact/. You can get info on where to go to service or contact to ship out the device for service