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userL3f5LhRKor
Constellation

J5 create and Samsung DeX not playing picture only sound on TV

I bought a j5create USB Type-C to HDMI w/power delivery so I could hook up my Note 8 and watch movies of my phone on my TV.  I tried watching Netflix from my phone to the TV and it outs only playing the sound but no pictures. I went to settings, hdmi connection and toggled between Samsung DeX and screen mirroring but still nothing. 15727487593932950243549815213808.jpg

 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: J5 create and Samsung DeX not playing picture only sound on TV

@userL3f5LhRKor If you have everything connected properly from the phone to the tv and the power source connected to the adapter. Then have you made sure your tv and phone are up to date on its software?

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userdqPLaz40Rl
Constellation

Re: J5 create and Samsung DeX not playing picture only sound on TV

I am having the same issue, but it is recent. I have been using the samsung Dex for about a year with no issues (BTW Samsung, I ABSOLUTELY LOVE this feature) but a few weeks ago, during the middle of watching an epsiode of Grace and Frankie, the picture went out, and ever since I only get sound and subtitles

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Highlighted

Re: J5 create and Samsung DeX not playing picture only sound on TV

I just cast Netflix to my Samsung TV. No issues

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