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userjF026gpr4i
Constellation

Kies Owner Permission?

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I have a Galaxy Note 8 and cant get it to work with Kies no matter what I do. Everytime I try it gives me a popup that says "Only the device owner can connect to Kies. Please switch to the owners account on the device and try again" I dont understand this, its is MY android, I am the owner, ive tried various settings. Made sure the device is unlocked when connected. Tried running Kies in Admin mode. Checked that Debugging mode was active, everything. Please Help

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Kies Owner Permission?

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This is due to Kies being outdated for your device. You would need to use the Smart Switch software that @Starchaser mentioned. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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3 REPLIES 3
Starchaser
Cosmic Ray

Re: Kies Owner Permission?

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Have you tried using Samsung Switch to connect to the phone with?

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dkchimnani
Astronaut

Re: Kies Owner Permission?

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yes but still not solve the problem

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Samsung Moderator
Samsung Moderator

Re: Kies Owner Permission?

JUMP TO SOLUTION

This is due to Kies being outdated for your device. You would need to use the Smart Switch software that @Starchaser mentioned. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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