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Asteroid

Lost internet access via cellular. Internet only accessible via wifi.

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I have a Samsung Note 8 that was purchased about 2-1/2 years ago.  It has worked fine until this week.

 

The phone has Android version 9 with security patches as of 1 June 2020.  

 

The phone works fine when I am in a wifi location.  When I am out and about, the internet does not work, but the phone can make and receive phone calls. 

 

Anyone have a suggestion of what might be causing this problem?

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Samsung Moderator
Samsung Moderator

Re: Lost internet access via cellular. Internet only accessible via wifi.

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I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Lost internet access via cellular. Internet only accessible via wifi.

JUMP TO SOLUTION

I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Lost internet access via cellular. Internet only accessible via wifi.

JUMP TO SOLUTION

You are right.  Going to the Verizon.com website provided me access to a custom troubleshooting wizard for the Samsung Galaxy Note 8.  This brought me to the problem, which was a configuration issue.  On settings, connections, data usage, somehow 'mobile data' got turned off. 

 

I turned it back on and the problem went away.

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