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No sensors after June update 2019!!!

Hello guys

I wonder if anyone had a similar problem

I just updated the phone and after it restarted the sensors were gone

No iris

No gyroscope

No screen rotation

No adaptive brightness

I hope some knows what to do

Thx in advance..

15 REPLIES 15
user7oxiiu2nL9
Asteroid

Having the same problem

Having the same problem

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Samsung Moderator
Samsung Moderator

Re: No sensors after June update 2019!!!

Have you attempted to clear the cache partition of the device or any resets on the device?

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Yes I have cleared the cache Factory reset Loged in to sa...

Yes I have cleared the cache

Factory reset

Loged in to safe mode

Nothing worked

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Anyone?

Anyone?

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Samsung Moderator
Samsung Moderator

Re: Anyone?

Can you send us a private message with the below information here: http://bit.ly/2GH8URL

Model code:
(15) Digit IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Sent

Sent to you

@SamsungZell 

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Samsung Moderator
Samsung Moderator

Re: Sent

Thank you, I will respond to you via your message!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Highlighted
Samsung Care Ambassador

Re: No sensors after June update 2019!!!

If you did all that is suggested,  the only thing to do is take it ubreakit. Not saying you did anything wrong with it, but the update might have messed the sensors up...

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Re: No sensors after June update 2019!!!

Really??!!!!!

@Jamess467 

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