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Constellation

Not recognizing sim card

I dont have access to my sim card and some of my pics look like the files are corrupted. I try to delete them but they wont delete

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Not recognizing sim card

Hello!

 

It appears you are referencing that your sim card is corrupted. I would recommend reaching out to your carrier for further assistance on this.

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Product Expert

Re: Not recognizing sim card

Please reach out to your carrier it could be your current SIM card , they should give you one for free 

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Product Expert

Re: Not recognizing sim card

Hello,

 

I understand the discontentment when it comes to photos being corrupt. I would like to clarify some things to make sure you get the proper answer. You mention sim card but spoke about pictures being corrupt. It's safe to say you mean sd card correct? (Sim card is only for service not photos). Please clarify which. 

 

If photos on the sd card are corrupt unfortunately those photos cannot be restored. If possible have your sd card removed from the device and placed into a secondary device to be read for content. 

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