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userYZ33Hezuja
Constellation

Note 8 Died/ Unresponsive

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Just bought a brand new Galaxy Note 8 from my Verizon retailer 2 months ago. Last night I let the battery die completely, and figured I'd just charge it later. (Not like this is the first time it has ever died completely.) So I plugged it in and it showed a circle with a lightning bolt, but the red charging LED did not light up. I figured since it was dead completely, it would just take a few minutes to power up. It never did. It won't charge. I talked to Samsung customer support who told me to press different button combinations to reboot it/hard reset it-- nothing worked, because none of the buttons are responsive either. The whole phone is completely unresponsive to EVERYTHING. It has never been dropped, put near water, NOTHING-- it is in perfect condition. Since it is under warranty, I took it to Verizon and got a REFURBISHED one being sent to me as a replacement.

My Galaxy Note 4 NEVER had a problem like this.

Why would this happen?

Samsung needs to figure this out.

Second of all, why am I being sent a REFURBISHED device? I just bought this brand new, and now due to a Samsung defect, I am stuck with a refurb. I can't believe it.

1 SOLUTION

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userSh4ehRkKJr
Constellation

Re: Note 8 Died/ Unresponsive

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This happened to me last night. Went from about 15% to brick in about 3 minutes.  Did some research and read about charge stacking. That did not seem to work. I left it plugged in overnight and it still would not turn on this morning. Did some more research and found someone who tried a reboot with volume down + power button and it worked for them. That did not (by itself) work for me. So then I tried both simultaneously and after 3 tries it woke up to the boot screen. I chose  "boot normal" and then left it on the charger until 100% and I'm typing on it now. Oddly, upon reboot it said 25% charge. 

 

Anyway, the process is as follows:

1. Hold volume down + power button.

2. While holding those, plug & unplug the charger on 20 second cycles. 20 seconds plugged in and about 10 seconds unplugged.

 

With any luck you'll resurrect your phone. Good luck. It might also be that this is smoke and mirrors and that the 25% is important in some way. All I know is that I got it to wake up. Again, good luck!

 

Note: I received a system update about two days prior to this event ~ 28th Dec.

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24 REPLIES 24

Re: Note 8 Died/ Unresponsive

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First off Verizon should give you a brand new phone since it's under warranty and only 2 months old. Second fyi  you should never let a lithium battery go below 10% as they can and will short out. That's why I carry one of those solar battery packs whenever I'm away from a power source for a day or more

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usersFRrD4kJkx
Cosmic Ray

Re: Note 8 Died/ Unresponsive

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> Second fyi  you should never let a lithium battery go below 10% as they can and will short out.

 

This is very similar to saying, "don't turn the brightness all the way up or you'll damage the phone permanently", but worse.


A consumer should never have to worry about this sort of things. We are not dealing with generation 1 phones here. It is the manufacturer's job to make sure battery charge doesn't ever fall below levels considered to be critical.

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Re: Note 8 Died/ Unresponsive

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@usersFRrD4kJkx wrote:

> Second fyi  you should never let a lithium battery go below 10% as they can and will short out.

 

This is very similar to saying, "don't turn the brightness all the way up or you'll damage the phone permanently", but worse.


A consumer should never have to worry about this sort of things. We are not dealing with generation 1 phones here. It is the manufacturer's job to make sure battery charge doesn't ever fall below levels considered to be critical.


I'm agreeing with him, it's samsung fault as they should/could of put in a protection circuit. My statement was just a way to warn others so the don't get stuck!!

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GalaxyExpert
Asteroid

Re: Note 8 Died/ Unresponsive

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I believe just for the battery issues alone that Samsung is having; Note 4 will go down in history as the best note ever produced in apex of Samsung.   RIP with the last of the "removable battery kind". 

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usersFRrD4kJkx
Cosmic Ray

Re: Note 8 Died/ Unresponsive

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1. Is there a way to know which phones are affected, short of actually trying this out? By seriously number or something?

 

2. Well a firmware update fix this?

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userSh4ehRkKJr
Constellation

Re: Note 8 Died/ Unresponsive

JUMP TO SOLUTION

This happened to me last night. Went from about 15% to brick in about 3 minutes.  Did some research and read about charge stacking. That did not seem to work. I left it plugged in overnight and it still would not turn on this morning. Did some more research and found someone who tried a reboot with volume down + power button and it worked for them. That did not (by itself) work for me. So then I tried both simultaneously and after 3 tries it woke up to the boot screen. I chose  "boot normal" and then left it on the charger until 100% and I'm typing on it now. Oddly, upon reboot it said 25% charge. 

 

Anyway, the process is as follows:

1. Hold volume down + power button.

2. While holding those, plug & unplug the charger on 20 second cycles. 20 seconds plugged in and about 10 seconds unplugged.

 

With any luck you'll resurrect your phone. Good luck. It might also be that this is smoke and mirrors and that the 25% is important in some way. All I know is that I got it to wake up. Again, good luck!

 

Note: I received a system update about two days prior to this event ~ 28th Dec.

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userBMiruozGVY
Astronaut

Re: Note 8 Died/ Unresponsive

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I did that for about 2 hours last night and nothing happened.  Just kept getting that circle with the lighning bolt.  I took it to a cell phone repair shop and they charged me $80 to put in a new battery.  I will not be letting this phone go below 50%

 

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user6MMJ6sAf6u
Constellation

Re: Note 8 Died/ Unresponsive

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This problem may not be limited to just when power goes to zero.  THere are growing numbers of people who are reporting bricked Note 8's without having seen battery down low.  My Note 8 bricked after a full charge.

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userXwqh2DlgWS
Astronaut

Re: Note 8 Died/ Unresponsive

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You cant put a new battery in a note 8. 

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