Hi, I have started using Samsung Note 8 for just couple of months. The proximity sensor has started being non-functional for the last few days. I do not use the case and there is no problem in the To get rid of the problem, I reset the phone to factory default but without any help. Please help me. Details of the phone are as follows-
* Build Number: R16NW.N950FXXS5CRJ6
* Baseband Version (Software Information): N950FXXU5CRHA
* Carrier: NEPAL TELECOM
My phone was new and it started after the update and Tmobile replaced it and now the replacement phone is doing the same exact thing. In fact when making a call my ear and face chane the brightness, auto rotation and even turn on the flashlight because the screen is still active while im calling. They say I have to have it evaluated and repaired but I NEED MY PHONE FOR WORK cant send it in and wait. what can be done?
@useraI2ZbResBV have you tried the recommendation provided by user2LmbiXdt1P and userQJspWv9LoM?
Hi and thanks for the respose. This is the info for my Note 8:
Baseband Verson: N95OFXXU5CRHA
Carrier: Originally T-Mobile but now unlocked and use on AT&T
Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
I HAVE ALSO FACE THIS PROBLEM IN MY SAMSUNG S8 2 TIMES TRY THIS TO SOLVE YOUR PROBLEM ITS WORK FOR ME
Hello, my Note 8 is also having this issue, wondering if you have found a solution? It started happening after Android 8 update. I have Verizon note 8. Baseband N950USQS4CRE1. I have tried a factory reset and wipe cache with no success. I have also tried a different phone app and it is still doing it. It is intermittent. Also sometimes the light sensor for autbrightness won't function correctly and moving the brightness setting does not increase brightness. Leaving the phone alone for several minutes or restarting the phone will get brightness to work again.