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useroCGc5zMIsM
Constellation

Re: Note 8 Proximity Sensor Issue

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Hi, I have the same problem with the samsung note 8 proximity sensor. What do I have to do?

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Samsung Moderator
Samsung Moderator

Re: Note 8 Proximity Sensor Issue

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Can I have your full model code, baseband version, and carrier information?

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usereweFQkQFDP
Constellation

Re: Note 8 Proximity Sensor Issue

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Thanks to everyone in Samsung community, my note 8 had this issue after November security update beside irise scanner and auto rotate not working , yesterday I downloaded and installed December security update the irise scanner is working again but tow minutes later I made a phone call and thw proximity sensor stoped working again pluse auto rotate not functioning at all

Please is it software problem and does Android  P with Samsung new UI going to solve this problem

Thank you very much

 

Phone information:

Model number: SM-N950F/DS

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user3SY8wWWQO4
Constellation

Re: Note 8 Proximity Sensor Issue

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Thank you.  Solution worked.

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usercrEe9jmhYv
Constellation

Re: Note 8 Proximity Sensor Issue

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same issue sensors seems not working and iris scanner too..

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Samsung Moderator
Samsung Moderator

Re: Note 8 Proximity Sensor Issue

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@usercrEe9jmhYv; Have you tried the troubleshooting advised by SamsungTrevor?

 

"Let's try some troubleshooting, can you attempt to clear your device's cache?

1. Power off your device
2. Power it back on by holding down the Volume Up, Home/Bixby, and Power keys.
3. When you see the Android laying down, wait for 30 seconds until it boots into the Recovery Menu.
4. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key"

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Ronil Sharma
Constellation

Re: Note 8 Proximity Sensor Issue

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Tried this, and even had my phone total factory reset after this didn't work. If Samsung doesn't work on this issue may be we all should go to the media and make a buzz. Samsung's lack of concern for customer's issues caused by its technology could be as disastrous as that of Note 7 battery. 

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Highlighted
Nebula

Re: Note 8 Proximity Sensor Issue

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@Ronil Sharma

It would definitely be ideal, considering your situation that you have the device serviced.  Please provide me with your complete model code and IMEI# to the link below I will be glad to verify your warranty status.

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usercJNvj2M769
Asteroid

Re: Note 8 Proximity Sensor Issue

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I am also having this issue with the proximity sensor. I updated to Oreo a few weeks back and now I have this too.

 

@@@@ EDIT @@@@

 

Clearing the cache data as instructed above worked for me.

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userj0vJrz0q1P
Constellation

Re: Note 8 Proximity Sensor Issue

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Hi, I have started using Samsung Note 8 for just couple of months. The proximity sensor has started being non-functional for the last few days. I do not use the case and there is no problem in the To get rid of the problem, I reset the phone to factory default but without any help. Please help me. Details of the phone are as follows-

* Build Number: R16NW.N950FXXS5CRJ6

* Baseband Version (Software Information): N950FXXU5CRHA

* Carrier: NEPAL TELECOM

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