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userotvHkFKZVF
Astronaut

Note 8 apps not installing on either Galaxy store or Google play store

Hi there, 

I have had a Note 8 for about 6 months, and now when I try to download apps of the galaxy store or google play store they download 100% (for example 23.6mb/23.6mb) and then it says 'installing' but the apps never arrive. Does anyone have any suggestions?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Note 8 apps not installing on either Galaxy store or Google play store

Have you verified the Google Play Services and Play Store are up to date? Are you updating over mobile data or a Wi-Fi connection? Have you restarted the phone?

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Samsung Care Ambassador

Re: Note 8 apps not installing on either Galaxy store or Google play store

@userotvHkFKZVF what do you mean by "never arrive"? If you go back into the store, does that same app have an install button? or does it have an open button?

 

If it has an open button, the app is loaded onto your device. 

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