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userHVs0I8Cvrt
Constellation

Note 8 camera video recording button grayed out

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I am trying to record a video but the button is grayed out.  I've cleared my cache and data.  And there is plenty of space on my internal memory and sd card. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Note 8 camera video recording button grayed out

JUMP TO SOLUTION

Have you also tried force stopping the application and clearing the cache?

Settings>Applications>Camera>Force stop

Settings>Applications>Camera>Storage>Clear cache.

Once you have done those steps, Please reboot the device into safe mode using this troubleshooting article below.

Boot your device into safe mode: http://www.samsung.com/us/support/troubleshooting/TSG01001072/#reboot-the-phone-or-tablet-in-safe-mo...

Hope this finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Note 8 camera video recording button grayed out

JUMP TO SOLUTION

@userHVs0I8Cvrt Does this still happen when the phone is in safe mode?

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userHVs0I8Cvrt
Constellation

Re: Note 8 camera video recording button grayed out

JUMP TO SOLUTION

I've never put my phone in safe mode. How do I do that? 

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Samsung Moderator
Samsung Moderator

Re: Note 8 camera video recording button grayed out

JUMP TO SOLUTION

Have you also tried force stopping the application and clearing the cache?

Settings>Applications>Camera>Force stop

Settings>Applications>Camera>Storage>Clear cache.

Once you have done those steps, Please reboot the device into safe mode using this troubleshooting article below.

Boot your device into safe mode: http://www.samsung.com/us/support/troubleshooting/TSG01001072/#reboot-the-phone-or-tablet-in-safe-mo...

Hope this finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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