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userncYWevBwkQ
Astronaut

Note 8 fingerprint scanner error

It seems hundreds of users are having this same problem and Samsung is not clearly addressing it. Two security updates afo, the fingerprint scanner stopped working. I was joping it would be fixed in the last updaye but it wasn't. What is the solution to this problem? Angry Note 8 User!!!

4 REPLIES 4
Honored Contributor

Re: Note 8 fingerprint scanner error


@userncYWevBwkQ wrote:

It seems hundreds of users are having this same problem and Samsung is not clearly addressing it. Two security updates afo, the fingerprint scanner stopped working. I was joping it would be fixed in the last updaye but it wasn't. What is the solution to this problem? Angry Note 8 User!!!


What steps have you tried to troubleshoot the issue?


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Samsung Moderator
Samsung Moderator

Re: Note 8 fingerprint scanner error

@userncYWevBwkQ Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

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userkzoEIEBZ7v
Constellation

Re: Note 8 fingerprint scanner error

Same here with S8. Fingerprint scanner stopped working. No new apps etc and now not working.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Note 8 fingerprint scanner error

@userncYWevBwkQ Have you tried any of the previously mentioned troubleshooting steps?

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