Up until recently the fingerprint scanner has been working fine. A few days ago I began to have issues with the fingerprint scanner. It would not allow me to unlock the device but the scanner worked for other apps that I use the scanner with. I deleted the finger prints that were registered and re-registered them. This seemed to fix the problem. However, last night I tried unlocking my phone and it kept telling me to make sure that my finger covered the scanner, which I did several times. After unlocking the device using my password I deleted the registered fingerprints and attempted to re-register them. But when I did I kept getting the same message, make sure the finger covers the scanner. I have tried the soft reset as described several times with no improvement. This is very frustrating.
@userG9KSqjlpaM, I would suggest attempting to wipe your device's cache by doing the following:
1. Power off your device
2. power it back on by holding down the Volume Up, Home/Bixby, and Power keys until it boots into the Recovery Menu.
3. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key.
I am having a similar issue. I cannot even reprogram my finger because no matter the position my finger is placed , it says "make sure your entire finger is placed on the sensor"
I have the same problem. Nothing above helped, Safe mode, resetting the device, adding the same finger as other etc.
I didn't use this feature since last winter because it's in an inconvenient place but now I need it for banking services.
With all due respect, will you release a fix?
Same problem here. There is no way to use the fingerprint scanner to control access to this device. I doubt Samsung will fix it unless a significant number of Note 9 users report the same failure.
The problem is that this bug came out after few months. I have n8 since last September and it worked well for 3 or 4 months I had this active. Note 9 will probably have other software.