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Note 8 not fast charging and says moisture detected randomly

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We have a fast charging cable that was purchased directly from AT&T at the same time that we bought the car charger. The fast charge cable is attached to the port of the car charger and has started to give an error message of "Moisture detected, please remove cable" or such. 

Neither of our phones has been exposed to moisture, the car if not moist (especially on a sunny 75 degree day), nor does the actual coil cable from the car charger give this message. The phones will automatically reboot itself once this error happens. 

Online searches and community searches are not showing any acceptable "solutions"; I cannot believe that it is the charging port as it doesnt happen with any other cable, nor can I understand how forcing a reboot on the phone is the right answer.

 

It seems that Samsung has not addressed the actual issue that it may be their cable that is causing the error. It cannot be the phone if it doesnt happen consistently with all charging cables. I am currently hooked up to the out of the box charger in my office and I have never had the moisture error to happen.

 

Model of phone: SM-N95OU

Cable info, to the best of my knowledge: Belkin 6-ft Type C to Type A USB Charge & Sync Cable

 

 

1 SOLUTION

Accepted Solutions
user5WyogptqpE
Constellation

Re: Note 8 not fast charging and says moisture detected randomly

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i iust went into system updates and updated the PRL and PROFILE and the drop of water icon has disappeared

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23 REPLIES 23
Red Giant

Re: Note 8 not fast charging and says moisture detected randomly

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Good afternoon @Marc- just Marc

 

So just to make sure I have all the details. When your phone is giving this message it is connected to the car charger? And no other charger gives this message? Or does the belkin cable give you that message as well?

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Re: Note 8 not fast charging and says moisture detected randomly

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Hi, 

The coiled car charger does not give the error. It is the Belkin cable charger that is attached to the USB port of the coiled car charger's charging base.

I am not sure that Belkin is the manufacturer as it has the Samsung logo on both ends of the USB male adaptors. It was purchased at a corporate AT&T location so I am thinking it is a direct Samsung product now that I think about it. 

 

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Red Giant

Re: Note 8 not fast charging and says moisture detected randomly

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@Marc- just Marc

 

Well if it is a Samsung Cable, we would be able to replace it if it was less than a year old under its warranty. Do you still have the proof of purchase fro the cable?

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Re: Note 8 not fast charging and says moisture detected randomly

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Yes, we probably do, the husband keeps all of the original reciepts for our phones etc.

Would this be something that is done through Samsung.com or the AT&T corporate location?

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Re: Note 8 not fast charging and says moisture detected randomly

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I hate to throw this in there too but we also purchased a wireless charging stand in silver that does not work properly and my husband has been getting the run-around trying to get it replaced for about 6 months now.
He has multiple tickets , promised call backs, etc with no resolution. Can you as a moderator suggest anything?
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Red Giant

Re: Note 8 not fast charging and says moisture detected randomly

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@Marc- just Marc

 

Well to start an exchange for those accessories, you can call us at 1 800 726 7864 if you have a valid receipt and it is less than one year from the data of purchase. As for the ticket with the other charging stand, if you give me the ticket number I can take a look to see the status of it, but I can't make any promises if is being handled by another department. Send the ticket number in a private message, just to prevent any personal information from getting out.

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user5WyogptqpE
Constellation

Re: Note 8 not fast charging and says moisture detected randomly

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i iust went into system updates and updated the PRL and PROFILE and the drop of water icon has disappeared

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Black Hole

Re: Note 8 not fast charging and says moisture detected randomly

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@user5WyogptqpE: Thank you for sharing Smiley Happy

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eves_owner
Astronaut

Re: Note 8 not fast charging and says moisture detected randomly

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System updates, what is that under?

I'm also getting that error message and my phone nor its charger has been anywhere near water or moisture of any kind.

 

tHANKS

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