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useryQMyvGhjYr
Constellation

Note 8 not playing media via Bluetooth

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My Note 8 has suddenly stopped playing music via Bluetooth. There haven't been any updates to the phone - it just stopped like 4 or 5 days ago. Won't play music via the Bluetooth speaker that I have in the house, or via the music system in my car (which makes me strongly suspect that it is the phone that is at fault). I have tried clearing the memory on the speaker and clearing the cache on the phone - but that doesn't help. The Note 8 appears to pair and connect properly to the speaker via Bluetooth and the media player on the phone shows that tracks are playing but there is no sound. Anyone else had a similar experience? Any suggestions for a fix?

1 SOLUTION

Accepted Solutions
Supernova

Re: Note 8 not playing media via Bluetooth

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Hey, @useryQMyvGhjYr, thanks so much for reaching out to us about this. There is a quick step to knock out of the way:

Are you sure that the Bluetooth volume slider on your phone is all the way up?

 

Next thing I would check is to put your phone into safe mode and see if this impacts your Bluetooth performance?

1. Power your device down
2. Then power it back on
3. Pressing and holding the Volume Down key when you see the Samsung logo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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31 REPLIES 31
Supernova

Re: Note 8 not playing media via Bluetooth

JUMP TO SOLUTION

Hey, @useryQMyvGhjYr, thanks so much for reaching out to us about this. There is a quick step to knock out of the way:

Are you sure that the Bluetooth volume slider on your phone is all the way up?

 

Next thing I would check is to put your phone into safe mode and see if this impacts your Bluetooth performance?

1. Power your device down
2. Then power it back on
3. Pressing and holding the Volume Down key when you see the Samsung logo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
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useryQMyvGhjYr
Constellation

Re: Note 8 not playing media via Bluetooth

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Thanks a lot - my Bluetooth is working again now. It has also sorted out two other problems which I noticed last week: the "OK Google" voice command had stopped working and Shazam had also stopped working, although the microphone was clearly working because I could make calls. But everything is wokring again now after re-starting in safe mode. Thanks a lot - v happy about that.

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useruCOkWe4SdI
Asteroid

Re: Note 8 not playing media via Bluetooth

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I am experiencing the same issue for 5 days now. I have followed the safe mode solution, to no avail. Of course, unpaired and paired multiple times, deleted all user data from car audio system (Blue&Me) etc. Calling works, even though the caller information in the car's HUD also stopped at the same time. Car manufacturer (FIAT) indicates no recent firmware updates. Any additional solutions? 

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Samsung Moderator
Samsung Moderator

Re: Note 8 not playing media via Bluetooth

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Just to double check, have you tried going to Bluetoothooth settings in the vehicle and make sure that media audio is selected?

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useruCOkWe4SdI
Asteroid

Re: Note 8 not playing media via Bluetooth

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Yes
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Samsung Moderator
Samsung Moderator

Re: Note 8 not playing media via Bluetooth

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Have you ever been able to connect before? Some cars are not compatible and this can't be accomplished.

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useruCOkWe4SdI
Asteroid

Re: Note 8 not playing media via Bluetooth

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It worked perfectly, until a few days ago. 

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Re: Note 8 not playing media via Bluetooth

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@useruCOkWe4SdI Could you give these steps a try: 

 

From the phone go to:

 

1.    Settings
2.    Apps
3.    3 Vertical Dots
4.    Show System Apps
5.    Bluetooth
6.    Force Stop
7.    Storage
8.    Clear Cache and Data

 

Then:

 

1.    Settings
2.    Apps
3.    3 Vertical Dots
4.    Show System Apps
5.    Bluetooth MIDI Service
6.    Force Stop
7.    Storage
8.    Clear Cache and Data

 

Then:


1.    Settings
2.    Apps
3.    3 Vertical Dots
4.    Show System Apps
5.    Bluetooth Test
6.    Force Stop
7.    Storage
8.    Clear Cache and Data

 

Then restart the phone. 

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useruCOkWe4SdI
Asteroid

Re: Note 8 not playing media via Bluetooth

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Done all of these steps. Problem not resolved yet. 

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