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userSIEQxlNJwV
Constellation

Re: Note 8 not working with some Bluetooth products.

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My note 8 does not work with my TEsla Model 3, or my plantronics headset. It has issues with an Amazon basic speaker. My ipad, and husbands Moto G 5 all work fine with these devices - that means its my note 8.

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Samsung Moderator
Samsung Moderator

Re: Note 8 not working with some Bluetooth products.

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@userSIEQxlNJwV have you tried the troubleshooting steps provided by userrEodAYzN9G? Also, does your phone connect with any other Bluetooth devices?

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userSIEQxlNJwV
Constellation

Re: Note 8 not working with some Bluetooth products.

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Yes some, and it does connect with those devices sometimes, sometimes just for calls but not media, sometimes it connects but it takes a long time, sometimes it will connect if I force it to. Sometimes I have to unpair and repair. sometimes I have to clear the cache. I did just do the networkreset - wish I had known that it wiped out all my pairings. Now it won't see the plantronics headset. It did see the speaker and paired with it fine for now. I have dual turned on. 

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Samsung Moderator
Samsung Moderator

Re: Note 8 not working with some Bluetooth products.

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I would recommend taking your device to a UbreakIfix so they can run a diagnostic on your device.

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userSIEQxlNJwV
Constellation

Re: Note 8 not working with some Bluetooth products.

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i have scheudled service because even after the reset I am having the same issues. I really hate this phone. 

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Wicked68
Halo

Re: Note 8 not working with some Bluetooth products.

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@userFcL1n3DomY wrote:
My note 8 wll not connect to my trucks Bluetooth. Is there a patch coming for older versions of Bluetooth?

Hmm, I'm not having this issue with my car, connects fine- 2016 Sonata Hybrid. I need to try to connect my other stuff (smartwatches, wireless headphones) to see if there is an issue. Are you having trouble connected through Bluetooth to any other item?

 

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Honored Contributor

Re: Note 8 not working with some Bluetooth products.

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@user6FefcpNx24

You're right in one way, it is the newer models of phones, the S8, S8+ and the Note 8. This is because they all use Bluetooth 5, when phone models before that used an older Bluetooth. That's why I mentioned that the car needs the update, to be compatible with the newest Bluetooth 5. That's also why @Wicked68 isn't seeing the same problem with their car since it's a 2016 car and probably got the update for the Bluetooth 5.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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8bitgymrat
Constellation

Re: Note 8 not working with some Bluetooth products.

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I'm having the same issue and my car is a Honda CRV 2017 touring thus newer model and the phone isn't working and pairing on a bunch on my devices isn't working properly either. I have been a note fan for a long time and traded my pixel xl to samung for this. I hope there is another solution. 

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userjcWCsBqeP5
Constellation

Re: Note 8 not working with some Bluetooth products.

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I have a 2018 Nissan Altima and my note 8 connects to my car just fine, but my Husbands note 8 can not find the car t ok connect to and we purchased these phones at the same time.  What could be the issue? 

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uservSi5HujSU5
Astronaut

Re: Note 8 not working with some Bluetooth products.

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Hello, im in a 2017 Nisssan Armada(rental) and having the same issue. it connects to the audio but not media. now in my 2014 Mercedes GLk 350 it's vice versa I have media and no audio. I think it's the Bluetooth.
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