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Samsung_N5LBrg9
Astronaut

Note 8 problems

My S pen on my note 8 doesn't take pictures on the camera app thingy also my fingerprint sensor doesn't work either so I do t know what to do when I press the fingerprint it says if this message show up repeatedly to reset my phone so when i reset it it says the same thing.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Note 8 problems

Have you attempted to reset the S Pen? Do you know if your fingerprint sensor works when your device is in safe mode?

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Samsung_N5LBrg9
Astronaut

No I dont know if the fingerprint works in safe money and...

No I dont know if the fingerprint works in safe money and how do I reset the s pen?

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Samsung Moderator
Samsung Moderator

Re: No I dont know if the fingerprint works in safe money and...

I apologize, after speaking with my product specialist it seems that you cannot use the S Pen to take pictures with the camera application. 

 

As for the fingerprint sensor, in order to test to see if there is a third party application causing some kind of interference we would need to see if the fingerprint works while the device is in safe mode.

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