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userRF9SvjB8e2
Constellation

Note 8 screen burn-in ask to pay repair cost

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Phone was purchased on August 13th, 2018 but IMEI currently say out of warranty. I contact with a support team to have that taken care of and sent in. Now I got the call from the repair department to ask me to pay or they will send back without repairing.

At first, I explain to them the IMEI warranty issue and have that taken care of then they come up with the other statement " burn-in screen consider as physical or liquid damaged not covered by warranty even if I bought the phone, yesterday "

Is that true? any help will appreciate. The payment will hold until April 14, I just want they send my phone back

1 SOLUTION

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userFOFwjhOybb
Asteroid

Re: Note 8 screen burn-in ask to pay repair cost

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I had a warrenty with Best buy..and they covered my Burn in witg Note 8..They sent me a new replacement device

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2 REPLIES 2
userFOFwjhOybb
Asteroid

Re: Note 8 screen burn-in ask to pay repair cost

JUMP TO SOLUTION

I had a warrenty with Best buy..and they covered my Burn in witg Note 8..They sent me a new replacement device

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userRF9SvjB8e2
Constellation

Re: Note 8 screen burn-in ask to pay repair cost

JUMP TO SOLUTION

well, thanks for your input. After more than 5 hours, they approve to repair my phone. I still track the status of the repair, recently nothing moving.

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