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useroxl47E5Wtm
Constellation

Note 8 screen not turned off during call

Hi,

After the update to Android 9/Samsung one UI, my phone screen is not turning off during call. This is happening irrespective of whether I put it next to my face or use head phones. When I press the lock key during the call the phone locks and the screen shows the on going call. During call the screen brightness changes from dim to normal mode but never off and it is not even turned off when I put it next to my ear, because of this my phone battery is dropping by 30-40% every hour I am on call. 

Phone Model : SM-N950U.

Carrier: AT&T

Android Verion: 9

One Ui version: 1.0

Baseband version: N950USQU5DSC1

Kernel version: 4.4.153-15480805

Build number: PPR1.180610.011.N950USQU5DSC1

Android security patch level: March 1, 2019.

 

Here are the few things I have tried:

  • Test the proximity sensor using the code, it is working fine.
  • Cleared cache from phone app in settings.
  • Wiped the cache partition
  • Disabled smart stay option
  • Could not find any option to turn off the screen in call settings.
  • There are atleast 4 "Phone" apps under Apps section. I have cleared cache from all of them

I tried it in safe mode and it is working fine there, the screen is getting turned off. 

Here are few of the apps that I have that have permission to access phone:

AT&T Hot Spot
AT&T Remote Support
AT&T smart Wi-Fi
Automate
Bixby home
AT&T call protect
Contacts
Contacts storage
Galaxy Store
Galaxy watch plugin
Galaxy wearable
Google
Google play services
Google play ystore
Lyft
Messages
Mobile services Manager
Pushbullet
Samsung account
Samsung experience service
Setup and transfer
Visual voice mail
Voice

 

I have cleared cache from all of them and tried and it is still not working. Any help is appreciated

Thanks!

 

 

 

3 REPLIES 3
golftee
Constellation

Re: Note 8 screen not turned off during call

+1. I am experiencing the same malfunction. I have resorted to hitting the home button to take the call screen away. From Home the display will go off.

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Samsung Moderator
Samsung Moderator

Re: Note 8 screen not turned off during call

I would recommend backing up the phone and factory resetting it. This will clear out any corrupt files and allow the update to stabilize. If this does not correct the issue, service would be required.

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userc0nqf2HZNQ
Constellation

Re: Note 8 screen not turned off during call

Same problem here... Samsung doesn't seem to solve this issue!! It's very annoying... it just started to happen..

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