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userKGnRGDbtRD
Asteroid

Note 8 shuts down, partially starts up and this cycles forever

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My 2-month old Note 8 shut down and after about 8 seconds tried to start up. It gets to the "Samsung Galaxy Note 8, Powered by Android" page, then shuts down again...this cycle continues until the charge is gone. Soft and hard reset didn't work, neither did the reset to factory defaults. It is being replaced but Verizon tech support can't figure it out. Has anyone ever experienced this problem? 

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userKGnRGDbtRD
Asteroid

Re: Note 8 shuts down, partially starts up and this cycles forever

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My provider tried everything and decided to replace the phone.

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3 REPLIES 3
Red Giant

Re: Note 8 shuts down, partially starts up and this cycles forever

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Hey there, I certainly understand how this can be frustrating. I would recommend reaching out to one of other lines of support for immediate 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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userKGnRGDbtRD
Asteroid

Re: Note 8 shuts down, partially starts up and this cycles forever

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My provider tried everything and decided to replace the phone.

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userKGnRGDbtRD
Asteroid

Re: Note 8 shuts down, partially starts up and this cycles forever

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That is a fix but NOT a solution....

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