09-21-2017 07:09 PM
Do you have the note 8 in a case that has a magnetic closure? I did, and it caused issues with the stylus working irratically and sometimes becoming unresponsive. Removed the case and all works fine.
09-24-2017 07:52 AM
09-24-2017 09:46 AM
Mine was doing this same thing. My wife's was not so I figured it was my phone. I did a factory data reset and that didn't fix it. Went to Verizon on the 15th to trade it out and.......New one was doing this same thing. Turns out there's a problem if you have triple tap on (where you tap the screen 3 times to zoom in) and try to use the pen. I turned that off and it works great now. I haven't called Samsung yet to inform them of this problem.
09-24-2017 10:14 AM
09-24-2017 03:18 PM
Awesome! So glad that fixed it because it was very frustrating. I use my phone for business and it had me down for several hours over this issue.
09-26-2017 08:21 PM
09-27-2017 03:54 AM
In your settings you need to turn off "triple tap to zoom"! That will fix your pen crashing problem.
10-09-2017 04:13 PM
Triple tap to zoom is off - still can't use the S-pen.
10-03-2017 07:35 PM
11-21-2017 11:56 AM
Thank you so much for your post! My problem with the phone freezing every time I tried to use the S-pen was solved with your suggestion.
For those who have not read his/her post, all you have to do is turn off magnification gestures. (Settings > Accessibility > Vision > Magnification gestures)
At least it worked for me! Thanks again!