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Constellation

Note8 Camera Failed

Hi, I opened my phone today and the camera app is crashing. When I used *#0*# to open the tests and ran the Mega Cam test, I got "Warning: Camera Failed".

 

The camera worked perfectly fine yesterday. Any idea what happened? I have not dropped the phone. 

 

I have tried:

1) Clearing the Camera app data and cache

2) Clearing the phone Cache

3) Opening the phone in Safe Mode

4) Factory Resetting the phone

 

It is an SM-N950F/DS

2 REPLIES 2
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Product Expert

Re: Note8 Camera Failed

Hi @PasorRijer 

 

So I see that you have tried the troubleshooting steps I would have suggested. Since the issue is still present, from my experience, it may be a hardware issue that needs to be seen by a certified technician.

 

I would call 1-800-SAMSUNG so they can direct you to a local certified shop or mail the device in for repair.

 

Hope this info helps in any way. 

 

 

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Constellation

Re: Note8 Camera Failed

Hi @MB-837 ,

 

So, I tried that. The problem is I bought this phone when I lived in the United Arab Emirates (UAE) and now I'm living back in Canada.

 

When I called 1-800-SAMSUNG, the agent basically said because of that, I'm out of luck. Canada won't fix it because it's not a Canadian model and I can't ship it back to Dubai.

 

Do I have any other options?

 

Matt

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