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user99DAv4vBmQ
Constellation

Notes App - corrupt files - locked notes

I cannot access any of my locked notes - tells me file is corrupt. I use one locked note regularly because I have all my passwords stored in there. Can someone please help??

10 REPLIES 10
userxxMNwbLla6
Constellation

Re: Notes App - corrupt files - locked notes

Yes!!! Mine just did this too. All my locked notes are now unable to open and say corrupted. I hope someone can help cause I have a lot saved in there.  

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Samsung Moderator
Samsung Moderator

Re: Notes App - corrupt files - locked notes

Were the notes encrypted prior to a recent update?

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userXD9enigMCK
Constellation

Re: Notes App - corrupt files - locked notes

So I had this same problem. I've had mine password protected for months and never had an issue. Last time I went into It was July 30th tried to go into it today and was told my file was corrupted. @SamsungLarry

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userxxMNwbLla6
Constellation

Re: Notes App - corrupt files - locked notes

Yes, my device is encrypted  @SamsungLarry  Any way to get them back?

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user99DAv4vBmQ
Constellation

Re: Notes App - corrupt files - locked notes

I don't believe my notes were encrypted - I didn't do anything to do so. The last update I did was on July 20th and the last time I was able to get into the locked notes was July 27th. Seems as though I'm not getting this info back Smiley Sad

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userLfcJaAUUbA
Astronaut

Re: Notes App - corrupt files - locked notes

@user99DAv4vBmQ 


I'm in the same boat as everyone else in the thread. Sounds like an update issue
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Samsung Moderator
Samsung Moderator

Re: Notes App - corrupt files - locked notes

The only way to retrieve the files would be if there is a backup, as this file is now corrupt. I do apologize!

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user99DAv4vBmQ
Constellation

Re: Notes App - corrupt files - locked notes

Where could these notes possibly be backed up to? And if I switch to the note 10+ will they transfer over as corrupt files?

 

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LuvBug
Constellation

Sorry, but an update is probably not coming. I have the n...

Sorry, but an update is probably not coming. I have the note 9 and the 10 is already out, with 2 more versions of the 10 within the next 3 months.

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