I am having trouble unlocking my Note 8 and I was given this forum. I recently added a PIN and facial recognition as a security measure while in the hospital and now it doesn’t work. I am trying everything possible not to have to reset my phone and lose everything. Is there anything you can do to help? Thanks in advance.
The face recognition option which is the preferred and main option does not populate only the PIN. I entered the PIN and it does not accept it. I know without a doubt I’m entering it correctly.
Someone might have changed something on your device then. The only way to unlock your device remotely is through find my mobile. there was a faulty update pushed out that locked people out of their phones but you have a note 8 so I believe this is a different issue. Unfortunately there is no way to get inside of your phone unless you factory reset
Thanks. No one could have gotten into the phone and changed anything because I created it right before I locked and put it in my bag. This is why this makes no sense to me.
I'm no expert but if it's a Google concern meaning a Google might have your PIN number you might be able to work out a deal with Google the automated Google systems are pretty good now I am very sorry to tell you this but that pin set up is pretty well safe and hard to crack for good reason if anyone has the keys is probably Google