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AWOLxADICT
Asteroid

Problem with black screen

Anyone else having a problems with their Note 8? Woke up in the morning with a fully charged phone, use fingerprint to unlock here the click and the screen is still dark. Plug the phone in and the screen wakes up. Then I'm able to use it till the phone locks. When calls come in I can slide and answer the call but the screen stays black, so I can't see whose calling. Then I noticed if I tap the sensor near the ear piece I can get the screen to wake up, but it's only if the phone is locked and sleeping.

Does anyone have help on this issue?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Problem with black screen

Does this occur if you start the device in safe mode?

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userHYow6U10QZ
Constellation

Yes I had that issue its call the black death screen and...

Yes I had that issue its call the black death screen and it's covered under factory warranty they send out a replacement at no cost to me

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