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Zachanomics
Cosmic Ray

S-Pen Problems

Does anyone else have an issue where the S-Pen does not work when I try to use it to touch the screen? Like the phone recognizes when it's hovering but does not respond when I try to touch the screen.

Please Help, this has been two weeks now with this issue and it's frustrating not being able to use the pen as I use it for almost everything I do on the phone.

9 REPLIES 9
Samsung_TEQBQjy
Astronaut

Try changing the tip of your pen they sell them now or if...

Try changing the tip of your pen they sell them now or if u hve protection on sometimes that wont work.

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Zachanomics
Cosmic Ray

Thanks, I did try both the grey hard tip as well as the s...

Thanks, I did try both the grey hard tip as well as the soft black tip, but the problem is the same. I dont use screen protectors though cause they never fit right.

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Randysharp82
Asteroid

Do you have another S Pen to try, like from a tablet? The...

Do you have another S Pen to try, like from a tablet? The way you are describing it sounds like a digitizer problem, or somehow you turned off the S Pen (settings, advanced features, s pen).

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Zachanomics
Cosmic Ray

As of right now I do not, I am going to order one to see...

As of right now I do not, I am going to order one to see if that helps, thank you

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Zachanomics
Cosmic Ray

I checked the settings and it everything seems to be on

I checked the settings and it everything seems to be on

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Samsung Moderator
Samsung Moderator

Re: I checked the settings and it everything seems to be on

Have you tried wiping the cache partition on your device?

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Zachanomics
Cosmic Ray

Thank you for the suggestion, I have tried it and the pro...

Thank you for the suggestion, I have tried it and the problem still exists

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Zachanomics
Cosmic Ray

I'm going to take it to the Samsung service center to see...

I'm going to take it to the Samsung service center to see what they might be able to do

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Samsung Moderator
Samsung Moderator

Re: I'm going to take it to the Samsung service center to see...

Wonderful. Please let us know if we can be of any further assistance.

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