cancel
Showing results for 
Search instead for 
Did you mean: 
victork44
Asteroid

Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

I just got the new Samsung Note 8 and was about to finish setting it up, when I realized that my samsung pay would not let me register my debit/credit cards. The error message it give me when I try to add a card is "Failed to connect to server. Try again later." I was tried solving the problem numerous ways (listed below) but was not able to solve the problem. I read a couple of different posts but none protained to errors on the Samsung Note 8. Is anyone else having the same problem on the same phone and does any have any idea what I could do to fix this issue?

 

I have tried numerous things to fix the problem with no result:

1) Uninstalling and reinstalling the app (both from the Google Play Store and also the Samsung Store). 

2) Trying to update the app from both from the Google Play Store and also the Samsung Store. 

3) Clearing the Cache from the app settings.

4) Wiping the phones cache partition.

5) Factory Reseting the Phone and trying every method above. 

 

Phone Information:

Model: SM-N950U1

Android Version: 7.1.1

Samsung Experience Level: 8.5

Samsung Pay Version: 2.8.08

 

Samsung Pay is a very important part of my phone and I rely on it a great deal. I need this app to work because without it working, the phone is not a good fit for me. 

1 SOLUTION

Accepted Solutions
Highlighted
Supernova

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

Hey, @userppd1OjoXgM, if you are having trouble with Samsung Pay, please reach out to our hotline at 1-844-726-7297 for the best level of support.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
Loading...
20 REPLIES 20
Red Giant

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

HI @victork44 I'm sorry to hear you're experiencing that, especially in the middle of enjoying your new device. Have you taken a peek at what some other Community members have said about the same topic here? If you're still experiencing issues, even after all the troubleshooting and resetting your device, I would recommend reaching out directly to our dedicated Samsung Pay team at 1-844-726-7297.

Reply
Loading...
Xtin
Constellation

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

I also experienced same as this issue..pls help

Reply
Loading...
Xtin
Constellation

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

I also experienced same as this issue..pls help

Samsung pay try again later always..i cant connect..

Reply
Loading...
johnnyc256
Constellation

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

I also have the same issue.  It won't let me add any new cards. I can't connect to server error.

Reply
Loading...
userppd1OjoXgM
Astronaut

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

Dear Team

Good morning

I have issue also wiyh samsung pay

" failed to connect server. Try it later"

How can i resolve this issue. Please help me

 

Reply
Loading...
Highlighted
Supernova

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

Hey, @userppd1OjoXgM, if you are having trouble with Samsung Pay, please reach out to our hotline at 1-844-726-7297 for the best level of support.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
Loading...
userEDoPG73AyI
Constellation

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

I'm having the same problem and, being based in South Africa, I cannot call the helpline.

I have reached out to za.spay@samsung.com but they are not responding to me.

If anyone has managed to solve this issue, please help me. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

Hello @userEDoPG73AyI, I would recommend contacting the support in your area and have them direct you to the Samsung pay team. Please visit this website for all contact information for South Africa https://www.samsung.com/za/info/contactus/#none

Reply
Loading...
userEDoPG73AyI
Constellation

Re: Samsung Pay - "Failed to connect to server. Try again later." (Note 8)

JUMP TO SOLUTION

Thank you so much for the response.

I have been in touch with the South African support team (za.spay@samsung com) but they've gone quiet after a few days of corresponding and are no longer responding to my emails. Seems I have them stumped. 

But I will try again 

Thank you. 

Reply
Loading...