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Original topic:

Smart view not working on my Note 8

(Topic created on: 9/8/17 11:38 AM)
userdmEjcLrQF8
Constellation
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Note8

I just recently received my Note 8 from Verizon.

 

I truly love this phone except for the fact that I can't get Smart View to work. I have tried it with 2 Samsung TV's, an Amazon Fire TV, a Google Chromecast, and even a USB C to HDMI adapter. Smart View never connects and never recognized the USB adapter.

 

Is their a bug in the software for the phone? It is showing as fully up to date.

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61 Replies
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Note8
mine too...
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userrLJMnBpO6C
Astronaut
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Note8
I can't get my factory unlocked (direct from Samsung) note8 to connect to either of my Samsung smart TV's. When I attempted to go into the "smart view 2.0" app it would never open. Just, kept crashing. I uninstalled "smart view 2.0" app. I went into both the play store and the "galaxy app" and all that was available was a "smart view" app that does not have the same icon. I went ahead and downloaded it, but still no luck. I cannot and have not been able to connect once.
user6ZQrG26Bju
Astronaut
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Note8

Hey, I just spoke to a Samsung rep. If you go into your settings and rest all the settings (not the entire phone), it might work. It worked for me. Just remember to add the wifi back before doing it. Hope this helps. 

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userENvInDgV1x
Constellation
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Note8

I just figured it out. The phone needs to be on high performance in the drop down menu. Hope this helps

usertRYqBabxNB
Astronaut
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Note8

I was hoping that would help, but didn't.  What is odd is that it worked the first time with chromecastand hasn't worked again since.  Any other suggestions?

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user9zqlAKxeXK
Astronaut
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Note8

Yes, reset all the settings also worked for me

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userV9dEAjJm7y
Constellation
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Note8

I still get connections is unstable. Come on Samsung what is the fix on my note8. 

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userku9yPc7exN
Asteroid
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Note8

Alright...so I have the same issue others are having but I am hoping this will give some good information to the folks at Samsung to help narrow down why this is happening.  I have 3 Samsung TV's all equipped with screen mirroring.  My main tv in the living room was new at the end of 2016 and the ones in my bar in the basement are a 3-4 years older.  My note 5 always worked like a charm on all 3 tv's.  My note 8 started out working fine all on 3 tv's and it still works on my newest tv just fine.  That said the 2 in my bar it either wont connect at all or if I am lucky enough to connect it only stays connected for a minute or less and has been doing this for many months.  The last 2 updates have not helped fix it either.  I have cleared my cache restarted it prior to connecting.  I have also played with turning the phone visibility on and off with no change.  Its very frustrating as the 2 in my bar are where I use it most to play music when people are over so now I am without.  Samsung...I hope you see this and are working on a solution.  This feature was a big selling point for me! 

userh0OVbnyubz
Constellation
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Note8

I did a hard reset on my TV meaning turn it off, take plug out, plug back in. Turn it on. Connect to network. And it worked 

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user07tMq4Q8So
Constellation
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Note8

I think I may have found a fix for some people. Basically mine was working for the most part and stopped working last week. I noticed I had installed an Adblocker app and after I uninstalled it, smart view connected right away.