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userN7uVp6zpXF
Constellation

Smart view not working

This is as of may 2019 as I used smart view last week just fine. I have several Samsung smart TVs ranging in age. I'm now unable to connect to any of them. I pull up screen mirroring on the TV then go to smart view on the note 8. It acts as if it's going to connect then black screens. Very frustrated with this hope Samsung has a solution. I've read through this community and tried many of the solutions to no avail. 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Smart view not working

@userN7uVp6zpXF What troubleshooting steps have you tried in regards to your issue?

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userN7uVp6zpXF
Constellation

Re: Smart view not working

Troubleshooting that I've done to present.

Restarted mobile device.

Cleared cache.

Made sure no background restrictions our pop up blockers were in place.

Made sure all TV and device were current on updates.

Made sure smart view was up to date and did a force stop and reopened.

Tried to download smart view app in app store didnt work ether uninstalled it.

Tried using wifi direct to stream using authorization code didnt work.

Made sure device and TVs all on same wifi network didnt work.

Think that's about it maybe leaving something out.

Thanks 

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Samsung Moderator
Samsung Moderator

Re: Smart view not working

Could I get a model code for one of your TV's that you're trying to connect to?

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userc5IqRCLvpr
Astronaut

Re: Smart view not working

My smart view comes on but no sound on the TV. It says smart view is no longer available on my device  I have a galaxy s10. Really

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userH4IDXpCsmF
Constellation

Re: Smart view not working

I had an issue with smart view connecting but only a black screen apeared on my tv.  I reset my tv back to factory settings and went through the setup process and everything works fine.  Just remember if your phone connects it isn't the phone, it's the tv.

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