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Astronaut

Software update

My bixby is not working because it is asking me to update to android 9.0 and when I go to check software update it say my software is upto date. What must I do?

3 REPLIES 3
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Re: Software update

Try using smart switch to force the update

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Samsung Moderator
Samsung Moderator

Re: Software update

You also can try booting your device in safe mode to see if you can update that way.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

 

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Comet

Re: Software update

What carrier are you going through? 

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