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Halo

Some settings reset frequently, on their own

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Some settings reset frequently, on their own, possibly daily.

 

Specifically I've noticed that these settings automatically get changed very frequently:

Always On Display switches itself off.

Smart Capture switches itself off.

S Pen Air View switches itself off.

S Pen Direct Pen input switches itself off.

 

Maybe an error in this case, but at least once have seen these settings change:

Navigation bar set to visible. (this could be accidental if show/hide button is enabled)

Navigation bar show/hide button switched itself to disabled. (don't see how this could be accidental)

 

Having to re-ensbble these settings every day or so is rather annoying.  Any ideas?

 

Thanks!

 

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Constellation

Re: Some settings reset frequently, on their own

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I've had the same issues, for months! I'm considering factory-resetting the phone, but I'm so not looking forward to that whole process, especially if it ends up not fixing it... Unless you got some good news, that's what's probably going to happen, though!

Worst case scenario, some app or setting is creating a conflict, causing the other settings to be turned off (I've seen plenty of dialogs, where the phone would say something like "if you enable this setting, THIS UNFORTUNATELY LARGE  LIST OF OTHER SETTINGS will be disabled", so I know it can do it).


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Samsung Moderator
Samsung Moderator

Re: Some settings reset frequently, on their own

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Hey, give these troubleshooting steps a try. Let us know if they resolve the issue.

 

Go to Settings>>Apps>>Three vertical dots>>Show system apps>>Three apps will say phone//clear the cache and data of all three>> Clear cache and data of the device maintenance app. Then restart the phone.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Halo

Re: Some settings reset frequently, on their own

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Thank you!  I've cleared the data + cache for those 4 apps, will restart the phone and see if that resolved it.

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Honored Contributor

Re: Some settings reset frequently, on their own

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Please keep us posted.

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Halo

Re: Some settings reset frequently, on their own

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So far so good.

 

I found another set of settings that were disabled (Edge Screen and all related options, which I had all enabled), but I hadn't reenabled those settings recently (or checked them).

 

I will come back if I have further trouble; and if the issue still seems resolved in a couple days, I will mark this solved.

 

Thank you so much for your responsiveness and offering an interesting and promising solution to try.

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Honored Contributor

Re: Some settings reset frequently, on their own

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You are welcome. Thanks for posting.

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Halo

Re: Some settings reset frequently, on their own

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Hi Mae and Larry,

 

Bad news.

 

I just checked the settings and the settings I first listed (AOD, Smart Capture, and the S Pen settings) are all disabled again.

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Honored Contributor

Re: Some settings reset frequently, on their own

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Hey, give this a try. This can show which apps are causing battery issues, viruses, malware or app crashes.

 

Device maintenance > App issue report

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Halo

Re: Some settings reset frequently, on their own

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Thanks;

 

It shows one issue there.  The AAA app crashed once on August 7th.  (AAA was not used in the foreground, and it may just be a case of a background app crashing during update, which I've noticed is not unusual in general).

 

Since I deleted the Device Maintenance data when suggested before, the record only goes back that far--however, we know my settings were reset since then.

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Halo

Re: Some settings reset frequently, on their own

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In fact, those 3 sets of settings were disabled again today.  I just checked and re-enabled them again.

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