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Astronaut

Songs Keep Deleting

My phone keeps deleting my music off of my phone. I'm not sure why or how to fix it.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Songs Keep Deleting

What method are you using to put the music on your device?


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Product Expert

Re: Songs Keep Deleting

Hello,

 

Are you saving your music to your SD card? If so, your SD card may be defective and you'll need to replace it with a new one.

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Constellation

Re: Songs Keep Deleting

I'm experiencing the same problem with my Galaxy S10+, but it isn't just the music. I'm using a 32GB SD card and it seems to be wiping itself every couple of days or so. Gonna try an another one and see if it goes away.

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