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uservf88EYwl70
Asteroid

Sprint Pie update killed chat messages

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The Android Pie update seems to have killed the chat feature. I have RCS and the chat feature turned on. My wife also has the same phone same carrier, same issue. Have other friends that we "chat" with and they are also not seeing the messages as a chat.

 

Is there any good for this? I've Googled it and I've wiped partition 2X. Still not working.

 

Any help please? 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Sprint Pie update killed chat messages

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RCS requires both software and network update to work correctly. I am enclosing an article that explains more about it. For additional support, you will need to speak with your carrier. https://www.digitaltrends.com/mobile/what-is-rcs-messaging/

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Sprint Pie update killed chat messages

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Hello, Does this still happen when your device is in safe mode?

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uservf88EYwl70
Asteroid

Re: Sprint Pie update killed chat messages

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I've not gone into safe mode. Not sure how to do that. Besides that, the only thing that hasn't been done is a factory reset. 

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Samsung Moderator
Samsung Moderator

Re: Sprint Pie update killed chat messages

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I recommend reaching out to your carrier due to it being a carrier feature.

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uservf88EYwl70
Asteroid

Re: Sprint Pie update killed chat messages

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How is it a carrier feature using Samsung messages? It worked perfectly fine before the android pie update. 

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Samsung Moderator
Samsung Moderator

Re: Sprint Pie update killed chat messages

JUMP TO SOLUTION

RCS requires both software and network update to work correctly. I am enclosing an article that explains more about it. For additional support, you will need to speak with your carrier. https://www.digitaltrends.com/mobile/what-is-rcs-messaging/

View solution in original post

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uservf88EYwl70
Asteroid

Re: Sprint Pie update killed chat messages

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Just spoke with Sprint and they say, Samsung took the chat option out with the Pie update. That don't sound right per the link that was sent.

 

Still looking for ideas/suggestions.

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